Updated [February 11, 2019]
Collection of Personally Identifiable Information and Other Data
To register an account with Arena Match, you must provide an email address and password, and verify that you are over the age of 18. Arena Match will also choose or permit you to choose a username. Please note that your username will be available to the other Arena Match users while you participate in tournaments and public forums. Your username, name, password and email address are collectively referred to as your “Account Information”.
Your personal profile will automatically be populated with your selected username, which you are allowed to change. Any information and content that you voluntarily add to your profile, such as your personal image, will be made public by default and will not be subject to this policy. Your username and profile will be publicly searchable, and your personal image will appear in search results in addition to your profile.
Should you choose to participate in Arena Match cash tournaments, we will ask you to submit your credit card information or your Paypal user name. To participate in cash tournaments and withdraw funds, we also require that you provide certain personally identifiable information, including your first and last name, shipping address, phone number, and Social Security Number (your “Personally Identifiable Information”). Your Personally Identifiable Information is used to verify your identity when you withdraw cash from your account and by us and certain third party service providers to monitor for fraudulent activity and verify that you can legally participate in cash tournaments and withdraw funds. By providing Personally Identifiable Information, you represent to us that it is accurate and complete, and agree to promptly update the information as necessary to ensure that your Personally Identifiable Information remains current. We reserve the right to terminate your access to the Services if for any reason we suspect that you have provided inaccurate Personally Identifiable Information. You should carefully review our Terms of Service because they include an agreement from you to indemnify and hold harmless Arena Match from any losses that result from you providing inaccurate Personally Identifiable Information.
Arena Match wants to give you the most exciting gaming experience possible. To help us figure out what you like and dislike about our Services, we may ask for your opinion from time to time.
Arena Match may request and/or collect information from you on a voluntary basis when you:
- Create an account with the Services
- Withdraw or deposit cash from your account*
- Enter a shipping and billing address to withdraw cash from your account
- Participate in contests, events, or promotions
- Send questions or comments to our support team
- Submit your resume to us online
- Fill out online surveys
*Arena Match will use third party credit card processing companies to process your transactions.
When using a third party processing company, Arena Match will not have access to your credit card data.
Arena Match may also use technology, such as cookies, transparent gifs, frames, server log analysis and other technologies as they are developed, to enhance your experience with the Services. We automatically collect certain aggregate information and analytical data related to your Application usage. Aggregate information is non-personally identifiable or anonymous information about you, including the date and time of your visit, the phone network associated with your computer device, your computer device’s operating system or platform, the type of computer device you use, your computer device’s unique device ID and the features of our Application which you accessed.
With your consent and in connection with your use the Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the state you are located within to establish which aspects of the Services you are permitted to use. You may withdraw your consent to our collection of your location information at any time, provided that you are not participating in cash competitions. If you choose to participate in a cash competition, you may not opt out of the collection of this type of geolocation data.
We urge you to keep your password confidential and refrain from sharing it with others. Arena Match will not disclose, share, sell or rent Personally Identifiable Information to any third party without your prior consent.
Special Notice Regarding Minors Under 18 Years of Age
Arena Match respects the privacy of children of all ages. Arena Match particularly recognizes the sensitivity of personal information concerning minors under the age of 18 and therefore provides this special notice to parents and guardians regarding the collection and use of information collected from minors in this age group.
The Services are not directed towards young children or minors under the age of 18. Arena Match is intent on complying with applicable laws and regulations regarding minors, including the United States’ Children’s Online Privacy Protection Act. Specifically, Arena Match will not knowingly collect and maintain any personally identifiable information from children under 18.
If you are a parent or guardian who has discovered that your child has submitted his or her personal information, Arena Match will make reasonable efforts to delete the information from its database, at your request. To request the deletion of your child’s information, please send an email email@example.com. Be sure to include in your message the username, email address and password that your child submitted.
Use of Information Collected
We disclose information, including Personally Identifiable Information, that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our Terms of Service. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it.
We disclose information, including Personally Identifiable Information, in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified user or limited group of users, we’ll make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether because of a time limit, court order, inability to effectively contact a user, or for any other reason.
By upgrading an account and providing an email address, users authorize Arena Match to provide them with important announcements, relevant promotions, and other related communications. Users will always have the opportunity to opt out of these communications at any time.
Your Account Information and certain Personally Identifiable Information is transmitted to a third-party service provider for the purpose of processing any payments. The transmission of your payment information is automatic, and at no point do we, or any of our agents or employees, have the ability to review, access or retain such payment information. If you elect to process payments using your Paypal account, your payments will be subject to Paypal’s terms of service, located at https://cms.paypal.com/us/cgi-bin/?&cmd=_render-content&content_ID=ua/UserAgreement_full.
Except as set forth herein, Arena Match does not sell, rent, or otherwise disclose Personally Identifiable Information collected from and about its users to third parties. However, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, Arena Match’ customer information may be transferred to Arena Match’ successor or assign, if permitted by and done in accordance with applicable law.
Use of Cache Data
A cache is a component of your computer device that transparently stores data for record-keeping purposes. Cache data does not identify users, but does identify your computer device. Most browsers and applications are initially set up to accept such data. If you prefer, you can program your computer device so that it does not store this information while utilizing the Application. Certain Application features may only be available through the collection of such data. We may use such data to assist in data collection and to track Application usage and trends to help us better serve you. We also permit third parties who have entered into confidentiality agreements to access such data to help us monitor use of the Application for fraud or any other activity that does not comply with applicable laws.
The security of your account relies on your protection of your password and computer device. You are responsible for maintaining the security of your password and computer device. You are solely responsible for any and all activities that occur under your account. You may not share your password or the Application with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the Application interface.
Any email or other communication requesting your password or asking you to provide sensitive account information via email should be treated as unauthorized and suspicious and should be reported to us immediately at firstname.lastname@example.org. If you do share your password or your computer device with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately. If you believe that an unauthorized access has already occurred please report it immediately at email@example.com.
We may have access to your password and may use such password to access your account for debugging, quality assurance, or other internal purposes.
Postings to Public Forums
All postings in Arena Match public forums will generally be available to, and freely accessible by, other users of the Arena Match public forums as well as the Internet general public. Therefore, users should not expect that any information they post will be kept private or confidential and are encouraged to exercise discretion when using the public forums. Additionally, your username, which you can change, will always be included in conjunction with your postings in the public forums. Arena Match is not responsible for events arising from the distribution of any information you choose to publicly post or share through the forums. All information or materials uploaded by you while utilizing the Services is subject to our Terms of Service https://arenamatch.com/legal
Maintaining and Updating Your Account Information
As part of your use of the Services, you are responsible for maintaining and updating, as applicable, your Account Information with current and complete information. You may edit and delete portions of your Account Information. To do this, select “My Account” in the main menu and choose which information to edit or delete. You can also delete your Arena Match Account entirely. To do this, select “Help/Customer Service” in the main menu. Further select “Account Inquiry” and request for your account to be deleted.
After receiving any requested changes to your Account Information or Personally Identifiable Information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate the Services will be updated, corrected, changed, or deleted as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active databases. We may retain such information to resolve disputes, troubleshoot problems, and enforce our Terms of Service. In addition, it may not be technologically possible to remove every record of the
information you have previously provided us, as a copy may exist in a non-erasable form that will be difficult or impossible for us to locate.
If you are the parent or guardian of a child under the age of 13, and you have discovered that your child created an account and would like to have it deleted, please e-mail us firstname.lastname@example.org with your child’s username, email address and password.
Governing Law; Notification of Changes
California Civil Code Section 1798.83 permits customers who are California residents and who have provided Arena Match with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact us via email at email@example.com or by mail at the address listed in the “Contact Us” section below.
Effective Date; Policy Changes
To see the Terms of Service that apply to the Services: Terms and Conditions.